How do I enable the Webex plug-in to join a meeting using Chrome or Firefox?
How do I join a Webex meeting using Firefox or Chrome after plugins are disabled?
Error: 'Plugins were blocked on this page' when Joining a Meeting Using Firefox or Chrome.
- The Firefox Browser blocks most trackers automatically, so there’s no need to dig into your security settings. Firefox is for everyone Available in over 90 languages, and compatible with Windows, Mac and Linux machines, Firefox works no matter what you’re using or where you are.
- Sign in to Webex Teams for group chat, video calling, and sharing documents with your team. It's all backed by Cisco security and reliability.
- Using Firefox’s address bar to clear camera or microphone permissions for a site. Click the padlock permissions icon that displays in the address bar on the left. Any relevant permission statuses for the current site are displayed in the Permissions section of the Site Information Permissions panel.
'ActiveTouch General Plugin Container needs your permission to run'
Go to the target installation folder (default path C: Program Files (x86) Webex Productivity Tools ) and copy PTUninstaller.exe. Distribute the PTUninstaller.exe file to any PC which needs to uninstall previous versions of Productivity Tools.
To enable the Webex plug-in:
Google Chrome (Windows, Mac)
- Do one of the following:
- Click the Join link that appears in your email invitation or instant message.
- Click Join in your meeting list or the meeting space on your Webex site.
- Click the Add Webex to Chrome button.
- On the pop-up window that appears, click Add Extension.
Firefox (Windows, Mac, and Linux)**(Firefox 64-bit)
- Do one of the following:
- Click the Join link that appears in your email invitation or instant message.
- Click Join in your meeting list or the meeting space on your Webex site.
- On the Download the Webex Application page, click Download.
- Run the downloaded installer to join the meeting.
The following tables list the supported browsers for each supported operating system, and note the supported features for each browser.
Microsoft Windows 8 or Later (32-bit/64-bit)
Feature | Internet Explorer 11 or Later | Edge 25 / EdgeHTML 13 | Chrome 65 or Later | Firefox 48 or Later |
|---|---|---|---|---|
Start/Join a meeting | Yes | Yes | Yes | Yes |
Switch to the Cisco Webex desktop app | Yes | Yes | Yes | Yes |
View shared screen, applications, or files | Yes | Yes | Yes | Yes |
View media files | No | No | No | No |
View whiteboard and annotation | Yes | Yes | Yes | Yes |
Chat | Yes | Yes | Yes | Yes |
Telephony (Call-in or Call Me) | Yes | Yes | Yes | Yes |
Call back to a video system | Yes | Yes | Yes | Yes |
Call using a computer | No | Yes (Edge 77.0.235.20 and later) | Yes | Yes |
Receive video | No | Yes (Edge 42 and later) | 720p, Multiway video | 720p, Multiway video |
Send video | No | Yes (Edge 42 and later) | Up to 720p | Up to 720p |
Share content | No | Yes (Edge 77.0.235.20 and later) | Yes (Chrome 65+) | Yes (Firefox 52+) |
Mac OS X 10.13 or Later
Feature | Safari 11.0 or Later | Chrome 65 or Later | Firefox 48 or Later |
|---|---|---|---|
Start/Join a meeting | Yes | Yes | Yes |
Switch to the Cisco Webex desktop app | Yes | Yes | Yes |
View shared screen, applications, or files | Yes | Yes | Yes |
View media files | No | No | Macx youtube downloader mac. No |
View whiteboard and annotation | Yes | Yes | Yes |
Chat | Yes | Yes | Yes |
Telephony (Call-in or Call Me) | Yes | Yes | Yes |
Call back to a video system | Yes | Yes | Yes |
Call using a computer | Yes | Yes | Yes |
Receive video | 720p, Multiway video | 720p, Multiway video | 720p, Multiway video |
Send video | 540p | Up to 720p | Up to 720p |
Share content | No | Yes (Chrome 65+) | Yes (Firefox 52+) |
Webex Firefox Addon
Chromebook
Feature | Chrome 65 or Later |
|---|---|
Start/Join a meeting | Yes |
Modern View support | Webex Meetings: Yes Webex Events and Webex Training: Attendees who join events and training can launch the Webex Meetings web app on Chromebook in Classic View by default. |
Switch to the Cisco Webex desktop app | No Chrome OS is not supported on the desktop app. |
View shared screen, applications, or files | Yes |
View media files | No |
View whiteboard and annotation | Yes |
Chat | Yes |
Telephony (Call-in or Call Me) | Yes |
Call back to a video system | Yes |
Call using a computer | Yes |
Receive video | 720p, Multiway video |
Send video | Up to 720p |
Share Content | Yes (Chrome 65+) |
Linux (32-bit/64-bit): Ubuntu 14.x or later, OpenSuSE 13.x or later, Fedora 18 or later, Red Hat 6 or later, and Debian 8.x or later
The CentOS operating system is not supported. As a workaround, try upgrading to the latest version of your browser. |
Feature | Firefox 48 or later | Chrome 65 or later | Chromium |
|---|---|---|---|
Start/Join a meeting | Yes | Yes | Yes |
Start/Join a Personal Room | Yes | Yes | Yes |
Switch to the Cisco Webex desktop app | Yes | N/A | N/A |
View shared screen, applications, or files | Yes | Yes | Yes |
View media files | No | No | No |
View whiteboard and annotation | Yes | Yes | Yes |
Chat | Yes | Yes | Yes |
Telephony (Call-in or Call Me) | Yes | Yes | Yes |
Call back to a video system | Yes | Yes | Yes |
Call using a computer | Yes | Yes | No |
Receive video | 720p, Multiway video | 720p, Multiway video | No |
Send video | Up to 720p | Up to 720p | No |
Share Content | Yes (Firefox 52+) | Yes (Chrome 65+) | No |
Webex Firefox Extension
Known issues and limitations:
In some versions of Linux, users must proactively install and activate the “OpenH264 Video Codec provided by Cisco Systems, Inc.” plugin in order for the video, call my computer, and content sharing features to work in Firefox.
Content sharing does not work in Linux versions that use Wayland as their display management system (such as Fedora 25 and later), due to an issue with the WebRTC screen sharing API.
Sending and receiving video does not work in Fedora 28 due to an issue with the H.264 codec.
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